At Crystal Showers customer service is our utmost priority and we will do everything we can to ensure ease of communication and address any of your queries you may have.
1. How much do you charge for delivery and how long does it take?
- Shipping is absolutely free.
- We use Royal Mail 1st Class Delivery service with an estimated delivery time of 1-2 business days.
- Order between 00:00 - 14:45 on Monday - Friday and 00:00 - 11:45 Saturdays for Next Day Delivery
- UPDATE : Due to current COVID restrictions 1st Class delivery may take up to 2-3 business days.
2. How often should the showerhead stones be replaced?
- We recommend you replenish your mineral stones every 12 months in order to maximise the incredible benefits our Crystal Showerheads have to offer!
- Fresh stones are rich in minerals that will re-balance your water's pH Levels, ensuring smoother and softer hair and skin.
3. Are your Showerheads compatitble with Electric Showers?
- Yes absolutely! And any other showers that have a universal nozzle - (pretty much every shower ever made).
4. What's your return & refunds policy?
- We offer a full refund within 30 days of purchase.
5. How do I make a return?
- Just drop us an email via the contact page and we'll guide you through this process as simple and quickly as possible! - We're sorry if you're having to return something, let's talk about it!
6. Where do you ship to?
- Due to COVID-19 we are limited to only U.K deliveries for the time being. Please stick with us during this difficult time - we are trying our best to overcome this!
7. How do I install the shower head?
- With our universal connection, installation is easier than ever! Just screw your shower nozzle to the bottom of the showerhead and you're good to go!