FAQs

Shipping

How much is shipping? 

Shipping is absolutely free. 


We use Royal Mail's 1st Class Delivery service which is included in all purchases. 

How long does shipping take?

All orders should arrive within 48hours of purchase. We use Royal Mail's 1st Class delivery services which aims for 24hour delivery times. 


Please note that our warehouse does not work on weekends, meaning that an order placed after 12pm on a Saturday will be despatched on Monday.

Where do you ship to?

We offer nationwide shipping! Crystal Showers is available in England, Scotland, Wales and Northern Ireland.


We will also be delivering throughout the EU starting in January 2022. 

Help! Where is my order?

Although rare, sometimes delays do happen. We will try our best to help you in the case that you cannot locate your order, just shoot us an email and we'll launch an investigation with Royal Mail. 

Returns & Payments

What is your returns policy?

We offer full money-back returns up to 30 days after purchase. Email our team at info@crystal-showers.com with the subject RETURN and your order number. 


We do not offer a refund for returned products that are damaged due to misuse, lack of care, mishandling, accident, abuse, or other abnormal use.


This includes but is not limited to:

1. Wear and tear that occurs over time and/or are caused by the customer.

2. Any improper use and/or improper installation.

3. Minor imperfections such as cosmetic flaws.

5. Damage caused by animals or children.

How do I return my purchase?

Email our team at info@crystal-showers.com with the subject RETURN and your order number. 


After confirmation we will send you a free-of-charge, prepaid returns label for you to print off and attached to your order. 


Upon receiving the returned item and once inspected we will issue a full refund into the original account you paid with.  

Installation & Product Details

How do I install my Crystal Showerhead?

How do I change the Crystal Stones?

How often should I change the Crystal Stones? 

We recommend the Crystal Stones are replaced every 15,000 litres of water they filter ~ or about 6 months of showers for the average person. 


As the Crystal Stones are comprised of 100% natural minerals, a general rule of thumb is; the fresher they are the more effective they are.

Is the Crystal Showerhead compatible with electric showers? 

Yes. The Crystal Showerhead is compatible with all standard types of showers.

Will the Crystal Showerhead fit my shower?

The Crystal Showerhead uses an internationally recognised universal connection thread, also know as the BSP (British Standard Pipe).


This is approximately 20mm in diameter which is the usual size among all standard showers. (It is very rare for a shower to not follow the BSP of 20mm. 

Liquid error: Could not find asset snippets/paywhirl-main.liquid